ji baji Privacy
Policy

1. Information We Collect

ji baji collects personal data from you in several ways: directly when you register an account or interact with the Platform, automatically as you use the Platform, and occasionally from third-party sources such as payment providers and identity verification services. The categories of data we collect are described below.

1.1 Registration & Identity Data

When you create a ji baji account, we collect the following information to establish and manage your account:

• Full legal name as it appears on your government-issued identity document
• Date of birth (used for mandatory 18+ age verification)
• Email address and mobile phone number
• Residential address (city, district, postal code) within Bangladesh
• Username and encrypted password
• Preferred language and currency (BDT / ৳)

1.2 Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may request and retain copies of identity documents such as your National Identity Card (NID), passport, driving licence, proof of address, and proof of payment method ownership (for example, a screenshot of your bKash or Nagad account confirming it is registered in your name).

1.3 Financial & Transaction Data

• Deposit and withdrawal transaction records including amounts in BDT, timestamps, and payment method references
• Mobile money account references for bKash, Nagad, Rocket, and Upay transactions
• Bank account or card details (where applicable) — note that full card numbers are never stored on ji baji servers; card processing is handled by PCI-DSS compliant payment processors
• Betting and gaming history, including wager amounts, markets, game titles, and outcomes

1.4 Technical & Usage Data

When you use the ji baji Platform, our servers automatically record certain technical information:

• IP address and approximate geographical location (city/district level, based on IP geolocation)
• Device type, operating system, browser type, and browser version
• Pages visited, features used, session duration, and clickstream data
• Referral source (how you arrived at ji-baji.com)
• Error logs and crash reports where applicable

1.5 Communications Data

We retain records of communications between you and the ji baji support team, including live chat transcripts, emails, and any documents you submit in connection with a support request or complaint. This data is used to resolve disputes, improve our services, and maintain an audit trail.

2. How We Use Your Data

ji baji processes your personal data for the following purposes, each of which has a defined legal basis:

Where ji baji relies on your consent as the legal basis for processing (for example, for marketing emails or push notifications), you may withdraw that consent at any time by contacting our support team or using the unsubscribe link in any marketing communication. Withdrawal of consent does not affect the lawfulness of processing carried out prior to the withdrawal.

3. Data Sharing & Third Parties

ji baji does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

3.1 Payment and Financial Service Providers

To process your deposits and withdrawals, we share necessary transaction data with our payment partners including bKash, Nagad, Rocket, Upay, and card-processing intermediaries. These partners receive only the data required to authenticate and complete the specific transaction and are prohibited from using it for any other purpose.

3.2 Identity Verification Services

To comply with our age verification and KYC obligations, we may share identity documents and related information with specialist third-party verification providers. These providers process your data under strict confidentiality and data processing agreements.

3.3 Game Studio Partners

Certain game content on ji baji is provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you play a game supplied by these studios, limited session data (such as a player ID token and game session identifiers) is shared with the relevant studio to facilitate game play. No personally identifiable information beyond a pseudonymous session token is shared for this purpose.

3.4 Legal and Regulatory Disclosures

ji baji may disclose personal data to law enforcement agencies, regulatory authorities, or other competent bodies when we are required to do so by applicable law or court order, or when we reasonably believe disclosure is necessary to prevent fraud, money laundering, or other serious criminal activity.

3.5 Business Transfers

In the event of a merger, acquisition, or sale of all or part of ji baji's assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and any material change to the way your data is processed that may result from it.

4. Cookies & Tracking Technologies

ji baji uses cookies and similar tracking technologies on the ji-baji.com website to ensure the Platform functions correctly, to remember your preferences, and to understand how players interact with our content so we can continuously improve.

4.1 Types of Cookies We Use

4.2 Managing Cookies

Strictly necessary cookies cannot be disabled as they are essential to the operation of the Platform. You may disable functional, analytics, and marketing cookies through your browser settings. Please note that disabling certain cookies may affect the performance and personalisation features of the ji baji Platform. Instructions for managing cookies in common browsers are available in each browser's help documentation.

5. Data Retention & Storage

ji baji retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any legal, accounting, or reporting obligations. The key retention periods we apply are as follows:

• Active account data: Retained for the duration of your account's existence on the Platform and for a minimum of five (5) years following permanent account closure, in line with standard financial record-keeping practices.
• KYC and identity verification documents: Retained for a minimum of five (5) years after the date of account closure or the last transaction, whichever is later, to comply with anti-money laundering regulations.
• Transaction records: Retained for a minimum of five (5) years for financial audit and AML compliance purposes.
• Support communications: Retained for three (3) years from the date of the communication, unless related to an ongoing dispute or legal matter, in which case they are retained until the matter is resolved.
• Marketing preference records: Retained until you withdraw consent or for two (2) years after your last interaction with ji baji marketing content, whichever is earlier.
• Analytics and session data: Aggregated and anonymised within thirteen (13) months of collection; raw session logs are retained for up to ninety (90) days.

Upon expiry of the applicable retention period, personal data is either securely deleted or anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the resulting anonymised dataset may be retained indefinitely for statistical and business analysis purposes.

6. Your Privacy Rights

As a ji baji player, you hold a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of them, please contact our support team via live chat or write to [email protected]. We will respond to all rights requests within a reasonable timeframe, typically within 30 calendar days of receipt.

Please note that some rights are subject to conditions and exceptions. For example, the right to erasure cannot override our legal obligation to retain transaction records and KYC documentation for the periods specified in Section 5. Where we are unable to fulfil a rights request in full, we will explain why and indicate what steps can be taken.

7. Data Security Measures

ji baji takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, and destruction.

7.1 Technical Safeguards

• TLS/SSL encryption: All data transmitted between your device and ji baji is encrypted in transit using TLS 1.2 or higher.
• Password hashing: Account passwords are never stored in plain text. We use industry-standard hashing algorithms with salting to protect credential data.
• Access controls: Access to personal data within ji baji's systems is restricted on a need-to-know basis using role-based access controls. Staff access is logged and regularly audited.
• Firewalls and intrusion detection: Our infrastructure is protected by enterprise-grade firewalls and automated intrusion detection systems that monitor for anomalous activity around the clock.
• Regular security testing: ji baji conducts periodic vulnerability assessments and penetration tests to identify and remediate security weaknesses before they can be exploited.

7.2 Organisational Safeguards

• All staff and contractors who handle personal data receive data protection training relevant to their role.
• Data processing activities are documented and reviewed periodically to ensure ongoing compliance.
• Third-party data processors are assessed for security compliance before engagement and are bound by contractual data protection obligations.
• A data incident response plan is in place to ensure rapid and organised response to any suspected data breach.

While ji baji employs robust security measures, no system is entirely immune to risk. We encourage you to also take steps to protect your account, including choosing a strong unique password, not sharing your credentials, and logging out of the Platform when using a shared device.

8. Policy Updates & Contact

ji baji reserves the right to update or amend this Privacy Policy at any time. When changes are made, the revised policy will be published on this page with an updated effective date displayed at the top of the document. For significant changes that materially affect how your data is used, we will notify active account holders via email or an in-platform notification prior to the changes taking effect.

We encourage you to review this page periodically to stay informed about how ji baji protects your privacy. Your continued use of the Platform following any update constitutes acceptance of the revised Privacy Policy.

8.1 How to Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way ji baji handles your personal data, please get in touch using the details below. All privacy enquiries are handled in English and we aim to respond within 5 business days (Bangladesh Standard Time, UTC+6).